INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment. This book can be bundled or customized with any of the O'Rourke Modules or with any of our best-selling Business Communication books. Cases and solutions will be posted online. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Some of us may believe that interpersonal communication is a matter of common sense or that skillful communication is an innate ability that you either have or you don’t. In this text, Denise Solomon and Jennifer Theiss demonstrate that interpersonal communication skills are not just common sense; nor are they mysterious qualities that defy learning. Interpersonal Communication: Putting Theory into Practice draws on theory and research in the interpersonal communication discipline to help you identify strategies to improve your communication skills. Denise and Jen introduce interpersonal communication as a subject of scientific research that has enormous relevance to your daily lives. You will learn to use what researchers have discovered about interpersonal communication to improve your own ability to communicate well. You will also read about contemporary research in interpersonal communication, a foundation for establishing skill-building tips. In making research accessible, Denise and Jen show that communication scholars tackle important questions that have real-life relevance, and they dispel myths about interpersonal communication. A touchstone throughout this book is a commitment to topics and applications that can help you in many different situations and throughout your life. The companion website provides self-assessment quizzes, video interviews with scholars, and more. When you have finished reading this text, you will be better prepared to communicate effectively in all areas of your world, with skills and understanding that you can use to improve your interactions with the people around you.
This new edition introduces the underpinning theory and concepts required for the development of first class communication and interpersonal skills in nursing. By providing a simple to read overview of the central topics students are able to quickly gain a solid, evidence-based grounding in the subject.
Interpersonal Communication: Competence and Contexts prepares students to communicate successfully in today's fast-paced and complex society through the implementation of a unique competence-building model. This highly readable text provides the theories, concepts, and applications in a pedagogically sound format based on a model of communication competence made up of three elements: motivation, knowledge, and skill. Studying interpersonal communication through this distinct framework will provide a foundation for students' motivation to communicate competently, increase their knowledge about communication, and enhance their acquisition and performance of communication skills. Covering a broad range of interpersonal communication themes, including strategic alternatives and solutions to communication challenges and information about friendship, family, romantic, and workplace relationships, this Second Edition presents theories, concepts, and activities with engaging examples and an attention-getting design.
Unraveling the messages of interpersonal communication, this book is a comprehensive introduction that emphasizes skill development and application. By providing thorough coverage of four important elements -- Critical Thinking, Skill Development, Diversity, and Listening -- Messages, Fourth Edition creates a foundation for readers to first understand the concepts, and then apply what they have learned through real-life examples and exercises.
Interpersonal Communication, Fourth Edition empowers you to become a more confident communicator by providing you with both the knowledge and the practical skills you need to make effective communication choices in today's rapidly changing and technologically advanced society. Rather than "telling" you how to communicate, authors Richard L. West and Lynn H. Turner offer a toolbox of key skills so you can actively choose and experiment with strategies appropriate for a given situation. Filled with realistic examples and scenarios that reflect the diversity and interactions of today's students, this practical text makes clear connections among theory, skills, and the life situations we all encounter on a daily basis. New to the Fourth Edition: New personal reflection questions for the IPC Careers and IPC Around Us features help you discover the relevance of interpersonal communication in your everyday life. A new applied theory feature, IPC Praxis, shows you how to apply the theories outlined in the chapter narrative to your life experiences. New chapter wrap-ups, key questions for application, and communication application tests provide you with opportunities to assess what you have learned in the chapter. SAGE edge provides you with helpful tools, including eFlashcards, practice quizzes, and more, in one easy-to-use online environment.
Messages: Building Interpersonal Communication Skills, Fifth Canadian Edition, is a practical, task-oriented introduction to the field of interpersonal communication that integrates critical thinking into all aspects of interpersonal communication. The new Fifth Canadian Edition has been updated to include new sections on multicultural communication, workplace communication, computer-mediated-communication, ageism and heterosexism, nonverbal communication, anger, dating violence, and conflict management. The combination of text and exercises encourages the development of interpersonal skills, explains the influence of culture and gender on interpersonal communication, and stresses listening as an essential part of interpersonal communication.
'This is an excellent book. It has been really helpful with my communication teaching.' Mrs Sarah Young, Faculty of Health & Social Care, University of The West of England The new edition of this well regarded book will be useful to you for your entire course. It introduces the underpinning theory and concepts required for the development of first class communication and interpersonal skills. The authors have provided a simple-to-read overview of the central topics that provide a solid foundation in this crucial area of nursing practice. Through scenarios and theory summaries the book will teach you skills that you can immediately implement on your placements and regular activities break up the text and encourage critical thinking and reflection – two vital graduate skills.
Written in a conversational style for students living in today's world of ever-evolving media and new technology, this hands-on skills guide by Teri Kwal Gamble and Michael W. Gamble puts students at the center of interpersonal communication. To help them become better, more successful communicators, married author team Teri Kwal Gamble and Michael Gamble shed new light on the dynamics of students' everyday interactions and relationships, and give students the tools they need to develop and cultivate effective communication skills. Using an applied, case-study approach that draws from popular culture and students' own experiences, Gamble and Gamble go beyond skill building by encouraging readers to critically reflect on their own communication patterns and actively apply relevant theory to develop and maintain healthy relationships with family, friends, romantic partners, and co-workers. Designed to promote self-reflection and develop students' interpersonal communication skills, each chapter of this engaging text examines how media, technology, gender, and culture affect the dynamics of relationships and self-expression.
There is a fundamental, powerful, and universal desire amongst humans to interact with others. People have a deep-seated need to communicate, and the greater their ability in this regard the more satisfying and rewarding their lives will be. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. As such, knowledge of various types of skills, and of their effects in social interaction, is crucial for effective interpersonal functioning. Previous editions have established Skilled Interpersonal Communication as the foremost textbook on communication. This thoroughly revised and expanded 5th edition builds on this success to provide a comprehensive and up-to-date review of the current research, theory and practice in this burgeoning field of study. The first two chapters introduce the reader to the nature of skilled interpersonal communication and review the main theoretical perspectives. Subsequent chapters provide detailed accounts of the fourteen main skill areas, namely: nonverbal communication; reinforcement; questioning; reflecting; listening; explaining; self-disclosure; set induction; closure; assertiveness; influencing; negotiating; and interacting in, and leading, group discussions. Written by one of the foremost international experts in the field and founded solidly in research, this book provides a key reference for the study of interpersonal communication. This theoretically informed, yet practically oriented text will be of interest both to students of interpersonal communication in general, and to qualified personnel and trainees in many fields.